Welcome to Creations by Al Hallab. Below you will find our detailed policies regarding shipping and refunds to ensure a smooth shopping experience.

1. Shipping Policy

  • Delivery Areas and Charges:
    • We charge AED 20 for deliveries across Dubai.
    • We charge AED 35 for deliveries to Abu Dhabi and Al Ain.
    • Delivery charges are fixed, regardless of the order size.
  • Delivery Zones and Schedule:
    • Monday (Zone 1): Al Quoz, Barsha, JVC, JVT, Arabian Ranches, Motor City, Sports City, Mudon, Damac Hills, Dubai Hills.
    • Tuesday (Zone 2): Downtown, Business Bay, DIFC, Umm Suqeim, Jumeirah, Wasl, Safa, D3, Satwa, Zaabeel, Meydan.
    • Wednesday (Zone 3): Festival City, Dubai Creek Harbor, Old Dubai, Garhoud, Mirdif.
    • Thursday (Zone 4): Palm Jumeirah, Dubai Marina, BlueWaters, JLT, Emirates Hills, Internet City, Media City, Sufouh, Jumeirah Island.
    • Friday (Zone 5): Abu Dhabi and Al Ain.
  • Contact Information for Delivery Queries:
  • Delivery Times: Orders will be delivered according to the scheduled day for each zone. While we strive for timely delivery, delays due to unforeseen circumstances may occur, and we appreciate your understanding.
  • No-Melt Guarantee: We ensure that our chocolates are delivered in perfect condition, even during the hottest months. With our specialized packaging and cooling methods, we guarantee that your order will not melt in transit. If there are any issues, please contact us immediately for resolution.

2. Refund Policy

  • Perishable Nature of Products: Due to the perishable nature of our chocolates, we are unable to accept returns once the product has been delivered.
  • Damaged or Incorrect Orders: If you receive an incorrect or damaged item, please notify us within 48 hours of receiving your order. Contact us via:
  • Resolution for Damaged/Incorrect Orders: Upon review of your claim, we will proceed with the replacement of the damaged or incorrect product.
  • Non-Refundable Items:
    • Products that have been opened or consumed.
    • Items not stored as per the recommended conditions provided at the time of purchase.